5.1 Will the consultant help me complete my project?

The consultant can help you with the use of hardware or software, and give some clues as to how they would approach the problem but, they will not engage in doing your homework or task for you.

5.2 What do I do if the lab is scheduled to be open and it isn't?

If the lab door is closed when the lab is normally open you are urged to:

1 - Lightly knock on the door to find out if it was shut accidentally.
2 - If there is no answer you may contact...

East Bank
Jerry Larson
Phone #: 625-7850
E-mail: jlarson@umn.edu

West Bank
Peter Oberg
Phone #: 626-0200
E-mail: pjo@umn.edu

St. Paul
Jamil Jabr
Phone #: 624-7766
E-mail: jamil@umn.edu

5.3 What if the lab is closing and I'm not done?

The users of the public computer labs are expected to finish what they are doing 15 minutes before the lab closes. No exceptions will be made, for if the lab stays open for one person the consultant would need to let everyone stay.

5.4 What can I do if a consultant can't answer my question?

First, if you need help with a certain software package try checking out a manual on that software. Manuals are available for most of our software. A Drivers License or State I.D. is required to checkout a manual. Manuals may not be taken from the computer lab. If a manual is not available, inform the consultant so that one may be ordered.

Second, for more in-depth help than the consultant can provide on any given software, ADCS often offers classes called short courses on many of the software in the lab.

USE THIS AS A LAST OPTION ONLY!!!
Third, if you don't find the answer to your question in the manual and you aren't going to take a short course you can call the ADCS helpline:
Phone #: 626-4276

5.5 I've been treated unfairly and asked to leave. Who can I talk to?

East Bank
Jerry Larson
Phone #: 625-7850
E-mail: jlarson@umn.edu

West Bank
Peter Oberg
Phone #: 626-0200
E-mail: pjo@umn.edu

St. Paul
Jamil Jabr
Phone #: 624-7766
E-mail: jamil@umn.edu